SRA Goes Digital: Technology Driving a More Transparent Rehabilitation System.
The Slum Rehabilitation Authority (SRA) in Mumbai is transforming its housing rehabilitation process through a comprehensive digital overhaul. By introducing biometric surveys, AI-driven grievance portals, blockchain record security, and digital tracking systems, the SRA has successfully curbed fraudulent claims and streamlined operations. This technological shift has dramatically improved transparency and convenience for residents, reducing daily office footfalls from over 2,500 visitors to under 700. To ensure equal accessibility, local help desks continue to assist residents who are less familiar with digital tools, marking a major step toward a faster, more accountable, and citizen-friendly urban redevelopment framework.
#SRAMumbai #DigitalGovernance #SmartUrbanization
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